Privacy policy

PRIVACY POLICY

Last Updated: August 16, 2026

Kloud&Co (“Kloud&Co,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with Kloud&Co.

Because Kloud&Co serves customers worldwide, this Privacy Policy is designed to provide transparency regarding our privacy practices under applicable data protection and privacy laws, including, where applicable, the European Union General Data Protection Regulation (“GDPR”), the UK GDPR, California privacy laws including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), Brazil’s General Data Protection Law (“LGPD”), and other applicable privacy laws.

By using our website or providing personal information to Kloud&Co, you acknowledge the practices described in this Privacy Policy, to the extent permitted by applicable law.

Brand: Kloud&Co
Email: contact@kloudandco.com
Website: kloudandco.com

1. INFORMATION WE COLLECT

We may collect personal information in different ways depending on how you interact with Kloud&Co.

Information may be provided directly by you, collected automatically when you use our website, or received through service providers that help us operate our business.

1.1 Information You Provide to Us

When you make a purchase, contact us, or use certain features of our website, we may collect information such as:

  • Full name;

  • Email address;

  • Phone number, when provided;

  • Billing address;

  • Shipping address;

  • Order information;

  • Products purchased;

  • Information necessary to process payments;

  • Information you provide when contacting customer support;

  • Information you voluntarily provide to us; and

  • Communication preferences, where applicable.

We do not intentionally request sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

1.2 Payment Information

Payments made through Kloud&Co may be processed by third-party payment providers, including Shopify Payments and Stripe, depending on the payment method selected and the payment services available at the time of purchase.

Payment information may be collected and processed directly by the applicable payment provider.

We may receive transaction-related information such as payment status, transaction identifiers, payment method type, and other information necessary to confirm and manage your order.

Kloud&Co does not intend to store complete credit or debit card numbers or card security codes on its own systems unless expressly stated otherwise and permitted by applicable law.

Payment providers may collect and process your information in accordance with their own privacy policies.

1.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language preferences;

  • Country or approximate location;

  • Pages viewed;

  • Products viewed;

  • Time spent on the website;

  • Date and time of access;

  • Referring website or page;

  • Website interactions;

  • Session information;

  • Cookies and similar technologies; and

  • Advertising and analytics identifiers, where permitted.

We may use this information to operate, secure, analyze, and improve our website and services.

2. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes.

2.1 Processing and Fulfilling Orders

We may use your information to:

  • Process purchases;

  • Confirm payments;

  • Process and fulfill orders;

  • Deliver products;

  • Send order confirmations;

  • Provide order status updates;

  • Provide shipping and tracking information;

  • Process returns, refunds, and exchanges;

  • Provide customer support; and

  • Detect and prevent fraudulent transactions.

2.2 Operating Our Website

We may use information to:

  • Operate and maintain our website;

  • Improve your browsing experience;

  • Identify and resolve technical issues;

  • Personalize certain website features;

  • Maintain website security;

  • Prevent abuse, fraud, or unlawful activity; and

  • Analyze website performance.

2.3 Analytics and Improvement

We may use information to understand how visitors use our website, including which pages and products are viewed, how visitors navigate our website, and which features are used.

This helps us:

  • Improve our website;

  • Improve our products and services;

  • Understand browsing behavior;

  • Identify trends;

  • Evaluate campaign performance; and

  • Improve the customer experience.

We may use analytics services, including Google Analytics 4 and Microsoft Clarity, subject to applicable settings and consent requirements.

2.4 Advertising and Marketing

We may use certain information to:

  • Measure advertising campaign performance;

  • Understand which advertisements and campaigns generate visits and purchases;

  • Create advertising audiences;

  • Display relevant advertising;

  • Evaluate marketing effectiveness; and

  • Improve our marketing strategies.

We may use technologies provided by Meta and Google, including technologies associated with Meta Ads and Google Ads.

Where required by applicable law, we will obtain appropriate consent before using non-essential technologies for certain advertising or tracking purposes.

3. COOKIES AND SIMILAR TECHNOLOGIES

Kloud&Co uses cookies and similar technologies to help operate our website, maintain functionality, analyze website usage, and, where permitted, support advertising and marketing activities.

Cookies may be used for purposes including:

  • Essential website functionality;

  • Shopping cart functionality;

  • Checkout functionality;

  • Security;

  • Preferences;

  • Analytics and statistics;

  • Advertising;

  • Campaign measurement; and

  • Personalization.

Some cookies may be placed by third parties that provide services to Kloud&Co or technologies used on our website.

Where required by applicable law, certain cookies and similar technologies will only be used after appropriate consent has been obtained.

You may be able to control certain cookies through your browser settings and, where available, through the consent tools provided on our website.

Disabling certain cookies may affect the functionality of our website.

4. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process information when necessary to:

  • Process your order;

  • Process payments;

  • Deliver products;

  • Provide customer support;

  • Process returns, exchanges, or refunds; and

  • Fulfill obligations arising from your purchase.

Compliance With Legal Obligations

We may process information when necessary to comply with applicable legal, tax, accounting, regulatory, or other legal obligations or lawful requests from competent authorities.

Legitimate Interests

Where permitted by applicable law, we may process information for our legitimate interests, including:

  • Operating and improving our business;

  • Protecting our customers and our business;

  • Preventing fraud;

  • Maintaining security;

  • Improving our products and services;

  • Evaluating website performance; and

  • Evaluating marketing campaign performance.

When relying on legitimate interests, we seek to balance our interests against your privacy rights and reasonable expectations.

Consent

Where required by applicable law, we may request your consent before carrying out certain processing activities.

You may withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. HOW WE SHARE YOUR INFORMATION

We may share personal information with third parties when reasonably necessary to operate our business, process your orders, provide our services, comply with legal obligations, or carry out the activities described in this Privacy Policy.

Categories of third parties may include:

Shopify

Our online store is operated using the Shopify platform.

Shopify provides the technology and infrastructure necessary to operate our store, including features related to products, orders, checkout, customers, security, and other services.

Shopify may process certain personal information in accordance with its own privacy policies and applicable agreements.

Payment Providers

We may share or allow the processing of information necessary to complete payments through:

  • Shopify Payments;

  • Stripe; and

  • Other payment providers that may become available through our store.

Analytics Providers

We may use analytics services, including:

  • Google Analytics; and

  • Microsoft Clarity.

These services may collect certain information about your use of our website in accordance with their respective privacy policies and applicable settings.

Advertising Platforms

We may share certain information with, or allow information to be collected through, advertising technologies provided by companies including:

  • Meta; and

  • Google.

These technologies may be used to measure campaigns, create advertising audiences, display advertisements, and understand the effectiveness of our marketing activities.

Service Providers

We may also share information with service providers that assist us with activities such as:

  • Technology services;

  • Hosting;

  • Security;

  • Customer support;

  • Order processing;

  • Shipping and logistics;

  • Fraud prevention;

  • Accounting;

  • Legal services; and

  • Other professional services.

These service providers are expected to process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

6. INTERNATIONAL DATA TRANSFERS

Kloud&Co serves customers around the world.

As a result, your personal information may be processed, stored, or accessed in countries other than the country in which you reside.

The data protection laws in those countries may differ from the laws in your country of residence.

Where applicable law requires specific safeguards for international transfers of personal information, we will take appropriate measures to protect your information, including legally recognized transfer mechanisms where required.

By using our website and services, you acknowledge that your information may be processed internationally, subject to the protections described in this Privacy Policy and applicable law.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include periods necessary to:

  • Process and manage your orders;

  • Provide customer support;

  • Maintain business records;

  • Comply with tax and accounting obligations;

  • Resolve disputes;

  • Prevent fraud;

  • Comply with legal obligations;

  • Enforce our agreements and policies; and

  • Protect our legal rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete it, anonymize it, or otherwise securely dispose of it, subject to applicable legal requirements.

8. DATA SECURITY

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know whether we process your personal information;

  • The right to access personal information we hold about you;

  • The right to request correction of inaccurate information;

  • The right to request deletion of personal information;

  • The right to request restriction of certain processing;

  • The right to object to certain processing;

  • The right to data portability, where applicable;

  • The right to withdraw consent;

  • The right to opt out of marketing communications;

  • The right to opt out of certain forms of sale or sharing of personal information, where applicable; and

  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights may be subject to limitations and exceptions provided by applicable law.

10. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy-related request, please contact us at:

Email: contact@kloudandco.com

When possible, please indicate the nature of your request and provide sufficient information for us to identify and process it.

Where permitted or required by applicable law, we may request additional information to verify your identity and protect your information against fraudulent requests.

We will respond to valid requests within the time periods required by applicable law.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and applicable California privacy laws apply to your information, you may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).

These rights may include:

  • The right to know what categories of personal information we collect;

  • The right to know how personal information is used;

  • The right to know the categories of third parties with whom personal information may be shared;

  • The right to request access to certain personal information;

  • The right to request deletion of personal information, subject to legal exceptions;

  • The right to request correction of inaccurate personal information;

  • The right to opt out of certain sales or sharing of personal information;

  • The right to limit certain uses of sensitive personal information, where applicable; and

  • The right not to be discriminated against for exercising your privacy rights.

To exercise applicable California privacy rights, contact us at:

contact@kloudandco.com

Where required by applicable law, Kloud&Co will honor legally recognized privacy preference signals, including the Global Privacy Control (GPC).

If Kloud&Co becomes subject to specific CCPA requirements relating to the sale or sharing of personal information, we will provide the appropriate opt-out mechanisms required by applicable law.

12. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

If you are located in the European Union, European Economic Area (“EEA”), or United Kingdom (“UK”), you may have additional rights under applicable data protection laws, including the GDPR and/or UK GDPR.

These rights may include:

  • The right to access your personal information;

  • The right to correct inaccurate personal information;

  • The right to request deletion of personal information;

  • The right to restrict processing;

  • The right to object to certain processing;

  • The right to data portability;

  • The right to withdraw consent; and

  • The right to lodge a complaint with a competent data protection authority.

You may also have rights relating to automated decision-making and profiling, where applicable.

Where required by applicable law, we will provide additional information regarding our legal bases for processing, international transfers, and other data protection practices.

13. CHILDREN'S PRIVACY

Kloud&Co does not knowingly collect personal information from children where such collection is prohibited by applicable law.

Our website and products are intended for individuals who are legally permitted to make online purchases under applicable law.

If you believe that a child has provided personal information to Kloud&Co in violation of applicable law, please contact us at:

contact@kloudandco.com

We will take reasonable steps to investigate and, where appropriate, delete the information.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, applications, social media platforms, and other services.

Kloud&Co does not control the privacy or security practices of these third parties and is not responsible for their policies or practices.

We encourage you to review the privacy policies of third-party services before providing personal information directly to them.

15. MARKETING COMMUNICATIONS

Where we offer marketing communications and you choose to receive them, we may send information relating to:

  • New products;

  • Product launches;

  • Promotions;

  • Special offers;

  • Sales;

  • Collections; and

  • Kloud&Co news and updates.

You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our marketing emails or by contacting us at:

contact@kloudandco.com

Transactional communications necessary to complete or manage a purchase, including order confirmations, shipping updates, payment information, customer service communications, and other service-related messages, may continue to be sent when necessary.

16. "DO NOT TRACK" SIGNALS

Some web browsers may transmit “Do Not Track” signals.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal unless required by applicable law.

Where applicable law recognizes specific privacy preference signals, we may honor those signals as required.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business;

  • Our products or services;

  • Our website;

  • Our technology;

  • Our service providers; or

  • Applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent before implementing certain material changes.

We encourage you to review this Privacy Policy periodically.

18. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the way Kloud&Co handles personal information, please contact us:

Kloud&Co

Email: contact@kloudandco.com

Privacy inquiries: contact@kloudandco.com