Terms of service

TERMS OF SERVICE

Last Updated: August 16, 2026

Welcome to Kloud&Co.

These Terms of Service (“Terms”) govern your access to and use of the Kloud&Co website (“Kloud&Co,” “we,” “us,” or “our”), as well as your purchase of our products.

By accessing or using our website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Refund & Return Policy, and Shipping Policy, where applicable.

If you do not agree to these Terms, you should not use our website or place an order through it.

Nothing in these Terms is intended to limit, exclude, or waive any consumer rights that cannot legally be excluded or limited under applicable law.

Brand: Kloud&Co
Email: contact@kloudandco.com
Website: kloudandco.com

1. ABOUT KLOUD&CO

Kloud&Co is an e-commerce store specializing in jewelry and related products.

Our website is operated using the Shopify platform, which provides the technology infrastructure used to operate our online store.

We may sell and ship our products to customers in different countries, subject to product availability, shipping restrictions, applicable laws, and other conditions applicable to the destination.

2. ELIGIBILITY TO PURCHASE

By using our website or placing an order, you represent that:

  • You have the legal capacity to enter into contracts under the laws applicable to your location;

  • You will provide accurate, complete, and current information;

  • You will use our website only for lawful purposes;

  • You will not use our website for fraudulent or unlawful activities; and

  • You will not attempt to interfere with or compromise the security or operation of our website.

If you are placing an order on behalf of another person or entity, you represent that you have the authority to do so.

3. OUR WEBSITE

We make reasonable efforts to keep our website available, current, and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, or error-free.

We may occasionally:

  • Modify, update, or remove features;

  • Perform maintenance;

  • Correct errors;

  • Update information;

  • Temporarily suspend certain features; or

  • Modify or discontinue products or services.

Where appropriate, we will seek to minimize any impact on our customers.

4. PRODUCTS

We make reasonable efforts to present our products, images, descriptions, materials, colors, and characteristics as accurately as possible.

However, minor differences may occur between images displayed on our website and the physical product, particularly due to:

  • Screen settings;

  • Photography lighting;

  • Manufacturing characteristics;

  • Natural variations in materials;

  • Production processes; or

  • The resolution or quality of the device used to view our website.

Such differences will not constitute a defect where they do not materially affect the characteristics or functionality of the purchased product.

Specific product characteristics will be described on the applicable product page.

5. PRODUCT AVAILABILITY

All products are subject to availability.

The inclusion of a product on our website does not guarantee that it will remain available indefinitely.

We may limit the quantity of products that may be purchased by a customer, order, address, or during a promotional period where reasonably necessary.

If a purchased product becomes unavailable before shipment, we will contact the customer and, where applicable, provide the options required by applicable law and our policies, including cancellation and refund.

6. PRICING

Prices displayed on our website are the prices applicable at the time of purchase, except in cases of obvious errors.

We may change prices, promotions, and offers at any time before a purchase is completed.

Once an order has been confirmed, the price charged will generally be the price applicable to the transaction, subject to correction of obvious errors, fraud, or other circumstances permitted by applicable law.

Prices may be displayed in different currencies depending on the customer's location and store settings.

The final purchase amount may include, where applicable:

  • Product price;

  • Shipping charges;

  • Taxes;

  • Customs duties;

  • Import fees; and

  • Other charges applicable to the destination.

Where certain taxes or charges are not collected by Kloud&Co at checkout, the customer may be responsible for such amounts to the extent required by the laws of the destination country.

7. PROMOTIONS AND DISCOUNTS

We may offer promotions, discount codes, discounts, or other special offers.

Each promotion may be subject to specific terms, including:

  • Validity period;

  • Eligible products;

  • Usage limits;

  • Minimum purchase requirements;

  • Restrictions on combining offers; and

  • Customer or order limitations.

Where specific terms apply to a promotion, they will be disclosed at the time the offer is presented.

Unless otherwise stated, promotions and discounts cannot be combined.

8. ORDERS

When you place an order, you are making an offer to purchase the selected products under the conditions presented at checkout.

After receiving your order, we may send an automated order confirmation by email.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted in all circumstances.

Where permitted by applicable law, we may cancel or refuse an order in circumstances including:

  • Product unavailability;

  • Obvious pricing or description errors;

  • Suspected fraud;

  • Incorrect or incomplete information;

  • Payment issues;

  • Shipping restrictions;

  • Suspected misuse of our website;

  • Violation of these Terms; or

  • Other legitimate circumstances.

If we cancel an order after payment has been processed, we will issue the applicable refund.

9. PAYMENTS

Payments are processed through the payment methods made available at checkout.

We may use payment service providers including Shopify Payments and Stripe.

By making a payment, you represent that:

  • You are authorized to use the selected payment method;

  • The information you provide is accurate and complete; and

  • You are authorized to make the transaction.

We do not have access to your complete card number or security code when such information is processed directly by the applicable payment provider.

Payment processing may be subject to the terms and policies of the applicable payment provider.

10. ORDER CONFIRMATIONS AND COMMUNICATIONS

When you place an order, you agree to receive communications related to your transaction.

These communications may include:

  • Order confirmations;

  • Payment confirmations;

  • Processing updates;

  • Shipping information;

  • Tracking information;

  • Delivery updates;

  • Requests related to your order; and

  • Information regarding returns or refunds.

These communications are necessary to administer your purchase and do not necessarily constitute marketing communications.

11. SHIPPING AND DELIVERY

Orders will be shipped to the address provided by the customer at checkout.

The customer is responsible for providing accurate and complete delivery information.

Shipping costs and estimated delivery times will be displayed on our website or at checkout when available.

Delivery times are estimates unless expressly stated otherwise as a guaranteed delivery time.

Delays may occur due to circumstances beyond Kloud&Co's reasonable control, including:

  • Customs processing;

  • Import inspections;

  • Weather conditions;

  • Transportation issues;

  • Strikes;

  • Logistics disruptions;

  • Extraordinary events;

  • Incorrect information provided by the customer;

  • Import restrictions; or

  • Other circumstances beyond our reasonable control.

We are not responsible for delays caused exclusively by circumstances beyond our reasonable control, without prejudice to any mandatory consumer rights provided by applicable law.

We will not make shipping time representations without having a reasonable basis to believe that the stated timeframe can be met.

When an applicable shipping timeframe cannot be met, we will take the measures required by applicable law, which may include notifying the customer and providing cancellation or refund options where required.

12. INCORRECT ADDRESSES OR UNDELIVERABLE ORDERS

Customers are responsible for verifying that all delivery information is accurate before completing an order.

If an order is returned to the sender because of:

  • An incorrect address;

  • An incomplete address;

  • An unknown recipient;

  • Refusal of delivery; or

  • Failure by the customer to provide information reasonably necessary for delivery;

we may contact the customer to determine the appropriate next steps.

Where permitted by applicable law, additional shipping costs resulting from a new delivery attempt may be charged to the customer.

If an order is considered lost in transit or another delivery issue occurs, we will contact the customer and take appropriate action based on the circumstances and applicable law.

13. TAXES, CUSTOMS DUTIES, AND IMPORT FEES

Because Kloud&Co serves customers internationally, certain orders may be subject to taxes, customs duties, import fees, or other charges imposed by the destination country.

Responsibility for these charges will depend on the destination country, shipping method, and conditions applicable to the order.

Where such charges are not included in the product price or collected at checkout, the customer may be responsible for paying them directly to the applicable authorities or carrier.

We recommend that customers review the import requirements of their country before placing an international order.

14. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund & Return Policy, available on our website.

Our Refund & Return Policy forms part of these Terms.

Nothing in that policy or these Terms is intended to limit mandatory consumer rights.

Where applicable law grants consumers rights that differ from or exceed those described in our commercial policies, those legal rights will prevail to the extent required by law.

15. DEFECTIVE OR NON-CONFORMING PRODUCTS

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Materially different from the description provided at the time of purchase,

please contact us as soon as reasonably possible at:

contact@kloudandco.com

We may request photographs, information, or other documentation reasonably necessary to evaluate the issue.

Consumer rights relating to defective or non-conforming products will be respected in accordance with applicable law.

16. INTELLECTUAL PROPERTY

All content made available on the Kloud&Co website, including, without limitation:

  • The Kloud&Co name;

  • Logos;

  • Trademarks;

  • Photographs;

  • Images;

  • Videos;

  • Text;

  • Product descriptions;

  • Website design;

  • Graphics;

  • Layout;

  • Visual elements;

  • Code; and

  • Other materials,

is owned by Kloud&Co or used under license or authorization from the applicable rights holders, unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, create derivative works from, or commercially exploit any website content without prior authorization, except where permitted by law.

Your use of the website does not grant you any ownership rights or license to our content, trademarks, or other intellectual property except as expressly permitted by these Terms or applicable law.

17. PROHIBITED USES

You may not use our website or its content to:

  • Engage in unlawful activities;

  • Commit fraud;

  • Violate applicable laws or regulations;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation of the website;

  • Introduce viruses, malware, or malicious code;

  • Collect information about other users without authorization;

  • Abuse automated systems;

  • Copy or commercially reproduce our content without authorization;

  • Make purchases using unauthorized payment information;

  • Create multiple accounts or orders for the purpose of circumventing promotional restrictions;

  • Reverse engineer portions of the website where prohibited by law; or

  • Use our website in any manner that could harm Kloud&Co, our customers, or third parties.

We reserve the right to limit or terminate access to our website where we reasonably believe that these Terms have been violated or that the platform has been misused, without prejudice to mandatory rights provided by applicable law.

18. REVIEWS, COMMENTS, AND USER-GENERATED CONTENT

If we provide features that allow customers to submit reviews, comments, photographs, videos, or other content (“User Content”), you are responsible for the content you submit.

By submitting User Content, you represent that:

  • You have the necessary rights to submit the content;

  • The content is truthful and not misleading;

  • The content does not violate third-party rights;

  • The content does not contain unlawful, abusive, or defamatory material;

  • The content does not infringe third-party intellectual property rights; and

  • The content does not violate these Terms or applicable law.

By submitting content for publication on our website, you grant Kloud&Co a non-exclusive, worldwide, royalty-free, limited license to use, reproduce, display, and publish that content for purposes related to the operation, marketing, and promotion of Kloud&Co, to the extent permitted by applicable law.

You retain ownership of any rights you have in your User Content.

We will not use reviews or other User Content in a deceptive or misleading manner.

19. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to or integrations with third-party services.

These third parties may have their own terms, privacy policies, and business practices.

Kloud&Co is not responsible for third-party services, content, practices, availability, or policies.

Your use of third-party services may be subject to the terms and conditions established by those third parties.

20. WEBSITE INFORMATION AND CONTENT

Although we make reasonable efforts to keep website information accurate and current, typographical, technical, or other errors may occur.

This may include errors relating to:

  • Prices;

  • Product descriptions;

  • Availability;

  • Images;

  • Promotions; or

  • Technical information.

Where permitted by applicable law, we may correct errors and update information at any time.

We will not rely on this provision to remove consumer rights arising from misleading information or representations protected by applicable law.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Kloud&Co will not be liable for indirect, incidental, special, or consequential losses or damages arising from your use of our website or products.

This may include, where legally permitted, loss of profits, loss of data, business interruption, or other indirect losses.

Nothing in this section limits or excludes liability that cannot legally be limited or excluded, including liability for fraud, willful misconduct, or other circumstances where applicable law prohibits such limitation.

22. FORCE MAJEURE

Kloud&Co will not be responsible for delays or failures in performing obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • War;

  • Terrorism;

  • Civil unrest;

  • Pandemics or public health emergencies;

  • Strikes;

  • Widespread infrastructure failures;

  • Transportation disruptions;

  • Supplier failures;

  • Technology service interruptions;

  • Telecommunications failures;

  • Government restrictions;

  • Extraordinary customs events; or

  • Other unforeseeable circumstances beyond our reasonable control.

This provision does not limit mandatory consumer rights under applicable law.

23. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kloud&Co, its service providers, and representatives from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms;

  • Your unlawful or unauthorized use of the website;

  • Your violation of third-party rights;

  • User Content submitted by you that violates third-party rights; or

  • Fraudulent or intentionally unlawful conduct by you.

This provision does not apply to the extent its enforcement is prohibited by applicable consumer protection law.

24. PRIVACY

The collection and use of personal information by Kloud&Co is governed by our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect;

  • How we use that information;

  • With whom we may share it;

  • How we use cookies;

  • What privacy rights may be available; and

  • How to contact us regarding privacy matters.

By using our website, you acknowledge that your information will be handled as described in our Privacy Policy and in accordance with applicable law.

25. ELECTRONIC COMMUNICATIONS

By using our website or placing an order, you agree that we may communicate with you electronically regarding your account, orders, payments, deliveries, returns, security, and other matters related to our services.

Where required by applicable law, certain communications will be provided in a format that allows you to retain and access them for future reference.

26. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

When we make changes, we will update the date indicated at the beginning of these Terms.

Changes will become effective when the updated version is published on our website, unless a different effective date is stated.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We recommend reviewing these Terms periodically.

Your continued use of the website after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

27. SEVERABILITY

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law and, where it cannot be enforced, will be deemed severed from the remaining Terms.

The invalidity of any provision will not affect the validity of the remaining provisions.

28. NO WAIVER

Our failure to immediately enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any waiver must be expressly made in order to be effective.

29. GOVERNING LAW AND CONSUMER RIGHTS

These Terms will be interpreted in accordance with applicable law.

Because Kloud&Co serves customers in different countries, certain consumer protection laws may grant rights that cannot be excluded or limited by contract.

Nothing in these Terms is intended to prevent consumers from exercising mandatory rights granted to them under the laws applicable in their country or region.

Where applicable law provides consumers with rights or protections that conflict with any provision of these Terms, those mandatory rights and protections will prevail to the extent required by law.

30. DISPUTE RESOLUTION

If you experience an issue with an order, product, or service provided by Kloud&Co, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Email: contact@kloudandco.com

We will make reasonable efforts to resolve complaints promptly and amicably.

Nothing in this section limits a consumer's right to contact governmental authorities, consumer protection agencies, alternative dispute resolution mechanisms, or courts of competent jurisdiction where such rights are available under applicable law.

31. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other terms expressly incorporated into our website, constitute the rules governing your use of the website and purchases made through Kloud&Co.

If there is a conflict between these Terms and a specific policy relating to a particular matter, the specific policy will prevail with respect to that matter, unless otherwise required by applicable law.

32. CONTACT US

If you have questions about these Terms of Service, please contact us:

Kloud&Co

Email: contact@kloudandco.com