SHIPPING POLICY

Last Updated: August 16, 2026

At Kloud&Co, we offer free standard shipping worldwide.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

During sales, holidays, launches, or periods of high order volume, processing may take slightly longer.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped:

• European Union: 3–7 business days

• International: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our reasonable control.

Express Shipping

Where available, Express Shipping is offered for $4.99.

Available shipping methods and estimated delivery times will be displayed at checkout.

Order Tracking

All shipped orders include tracking information when available.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your order has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, or other fees imposed by the destination country.

These charges are the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Kloud&Co is not responsible for delays caused by customs processing.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at:

contact@kloudandco.com

We will do our best to update your address before your order ships. Once an order has shipped, we cannot guarantee that the address can be changed.

Additional shipping costs may apply if an order needs to be reshipped due to an incorrect or incomplete address, where permitted by applicable law.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier first.

If you still cannot locate your package, contact us at contact@kloudandco.com and we will assist you in investigating the shipment.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at contact@kloudandco.com.

We may request your order number, photographs, tracking information, or other details to investigate the issue.

If a package is officially confirmed as lost, Kloud&Co may offer a replacement or refund, depending on product availability, the circumstances of the shipment, and applicable law.

Important

Nothing in this Shipping Policy is intended to limit or exclude any mandatory consumer rights that may apply to your purchase under the laws of your country or region.

If you have any questions about shipping or delivery, please contact us:

Kloud&Co
Email: contact@kloudandco.com