Refund policy

REFUND & RETURN POLICY

Last Updated: August 16, 2026

At Kloud&Co, we want you to be happy with your purchase.

If, for any reason, you are not satisfied with a product purchased from our website, you may request a return within the timeframe and under the conditions set out in this Policy.

This Refund & Return Policy applies to purchases made through Kloud&Co and should be read together with our Terms of Service and Privacy Policy.

Nothing in this Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.

Brand: Kloud&Co
Email: contact@kloudandco.com
Website: kloudandco.com

1. RETURN PERIOD

You may request a return within 30 calendar days from the date your order was delivered.

To initiate a return, please contact us at:

contact@kloudandco.com

After receiving your request, we will provide the instructions necessary to complete the return.

Products sent back without first contacting us and receiving return instructions may not be processed.

Where applicable law provides consumers with a longer or different cancellation or return period, the legally required rights and timeframe will prevail.

2. RETURN ELIGIBILITY

To be eligible for a refund, the returned product must:

  • Be unused;

  • Show no signs of wear;

  • Be in its original condition;

  • Be returned in its original packaging whenever possible;

  • Include any accessories, tags, cards, or other items originally included with the product; and

  • Not show damage caused by the customer.

We recommend handling the product carefully while deciding whether to keep it.

As a general rule, we cannot accept products that show:

  • Signs of use;

  • Scratches or damage caused by the customer;

  • Alterations or modifications;

  • Damage resulting from improper use;

  • Damage resulting from accidents;

  • Missing components originally included with the product; or

  • Other signs of wear inconsistent with simply inspecting the product.

This does not limit statutory rights relating to products that are defective, damaged before delivery, or otherwise not in conformity with the purchase contract.

3. HOW TO REQUEST A RETURN

To request a return, please email:

contact@kloudandco.com

Where possible, please include:

  • The name used for the order;

  • Order number;

  • Product you wish to return;

  • Reason for the return; and

  • Photographs of the product, if requested.

After reviewing your request, we will provide the applicable return instructions.

Do not send a product to an address found elsewhere on our website, in previous communications, or in any other location unless you have first received specific return instructions from Kloud&Co.

The return address may vary depending on the country from which the order is being returned, the applicable return process, or other operational factors.

4. RETURN SHIPPING COSTS

When a return is requested due to personal preference, a change of mind, size, style, or any other reason unrelated to a defect, damage, or error by Kloud&Co, the customer is responsible for the return shipping costs, unless applicable law provides otherwise.

We strongly recommend using a shipping service that provides tracking and, where appropriate, insurance.

Kloud&Co is not responsible for products returned by the customer that are lost or damaged during return transit when the customer is responsible for arranging the return shipment, without prejudice to any mandatory consumer rights under applicable law.

When a return is necessary because the product:

  • Is defective;

  • Was damaged before delivery;

  • Was sent incorrectly; or

  • Materially differs from the product purchased,

Kloud&Co will be responsible for reasonable return shipping costs in accordance with applicable law and after the issue has been confirmed.

5. INTERNATIONAL RETURNS

Kloud&Co serves customers in different countries.

International returns may involve requirements relating to:

  • Customs;

  • Documentation;

  • Return declarations;

  • Shipping carriers;

  • Taxes;

  • Import duties; and

  • Transportation restrictions.

Kloud&Co will provide the applicable return instructions for your order.

Customers are responsible for following the instructions provided to reduce the risk of delays or issues during return transportation.

When the customer is responsible for the return, all applicable return shipping costs will be the customer's responsibility, unless otherwise required by applicable law.

6. INSPECTION OF RETURNED PRODUCTS

After we receive a returned product, we may inspect it to determine whether it meets the conditions of this Policy.

The inspection may consider:

  • Physical condition;

  • Signs of use;

  • Damage;

  • Scratches;

  • Alterations;

  • Packaging condition; and

  • Components or accessories originally included with the product.

We will communicate approval of the return after the evaluation has been completed, where necessary.

Nothing in this section limits statutory rights relating to defective or non-conforming products.

7. REFUNDS

When a return is approved, the refund will generally be issued using the same payment method used for the original purchase.

We will not charge an additional fee for processing a refund unless permitted by applicable law and disclosed in advance.

The time required for the refund to appear in your account may vary depending on:

  • Payment method;

  • Financial institution;

  • Card issuer;

  • Bank;

  • Payment processor; and

  • Customer's country.

After the return has been approved, Kloud&Co will generally process the refund within 5–10 business days.

This timeframe refers to the processing of the refund by Kloud&Co. Additional time may be required for the bank or payment processor to make the funds available to you.

8. REFUND AMOUNT

When a return is approved, the refund will generally correspond to the eligible amount paid for the returned product, subject to this Policy and any mandatory consumer rights under applicable law.

Original shipping charges may be handled in accordance with applicable law and the reason for the return.

When a customer returns a product due to personal preference or a change of mind, and applicable law permits the customer to bear the cost of return shipping, those return shipping costs will be the customer's responsibility.

When a return is due to a defective, incorrect, or non-conforming product, applicable amounts and costs will be handled in accordance with applicable consumer protection laws.

9. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Materially different from the description provided at the time of purchase,

please contact us as soon as reasonably possible at:

contact@kloudandco.com

To help us resolve the issue, we may request:

  • Order number;

  • Description of the issue;

  • Photographs;

  • Videos;

  • Photographs of the packaging; and

  • Other information reasonably necessary to evaluate the issue.

Depending on the circumstances, we may provide an appropriate solution, which may include:

  • Refund;

  • Return;

  • Replacement, where available; or

  • Another remedy required by applicable law.

You are not required to accept a defective product simply because the 30-day commercial return period has expired when applicable law provides additional rights or longer protection periods.

10. EXCHANGES

Kloud&Co does not offer direct product exchanges as part of its standard commercial policy.

If you would like a different product, you must request a return of the original product, if eligible, and place a new order.

The new order will be subject to the prices, availability, and terms in effect at the time of the new purchase.

This policy does not limit statutory rights to replacement or other remedies that may be required in certain circumstances, including defective or non-conforming products.

11. SALE AND PROMOTIONAL ITEMS

Products purchased during promotions or using discount codes remain subject to this Policy unless a specific promotional condition expressly states otherwise and such condition is permitted by applicable law.

Kloud&Co does not automatically consider discounted products to be “Final Sale.”

Therefore, discounted products may be eligible for return when they meet the requirements of this Policy and applicable law.

12. CANCELLATION BEFORE SHIPMENT

If you wish to cancel an order, please contact us as soon as possible at:

contact@kloudandco.com

We will make reasonable efforts to cancel the order when it has not yet been processed or shipped.

If the order has not yet been shipped, we will generally be able to process the cancellation and applicable refund.

However, we cannot guarantee cancellation if the order has already entered processing, preparation, or shipment.

If the order has already been shipped, the return provisions of this Policy may apply.

Nothing in this section limits any statutory cancellation or withdrawal rights that may apply to the consumer.

13. RIGHT OF WITHDRAWAL AND LOCAL CONSUMER RIGHTS

Kloud&Co sells internationally and recognizes that different countries have different consumer protection laws.

Certain jurisdictions provide consumers with specific cancellation or withdrawal rights for online purchases.

For example, certain purchases made by consumers in the European Union and other jurisdictions may be subject to statutory withdrawal periods that cannot be shortened by a commercial return policy.

Where such rights apply, they will prevail over the commercial conditions of this Policy to the extent required by applicable law.

Nothing in this Policy is intended to prevent, limit, or exclude any mandatory consumer right granted under applicable law.

14. ITEMS NOT ELIGIBLE FOR RETURN

Kloud&Co does not currently sell personalized products.

Except where required by applicable law, products will generally not be eligible for return if they:

  • Have been used;

  • Show signs of wear;

  • Have been damaged by the customer;

  • Have been modified or altered;

  • Show signs of use inconsistent with simply inspecting the product; or

  • Are returned outside the applicable return period.

Statutory rights relating to defective, non-conforming products or other mandatory consumer protections remain unaffected.

15. LOST OR UNRECEIVED RETURNS

When the customer is responsible for arranging the return shipment, we strongly recommend using a trackable shipping service.

If a returned product does not arrive at Kloud&Co, we may request proof of shipment and tracking information to investigate the situation.

A refund may depend on confirmation that the product was received or on other circumstances required by applicable law.

This provision does not limit mandatory consumer rights.

16. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate return patterns that reasonably indicate fraud, abuse, or misuse of our return policy.

This may include, for example:

  • Returning products that were not purchased from Kloud&Co;

  • Returning products that have been used beyond what is reasonably necessary to inspect them;

  • Providing fraudulent information;

  • Submitting fraudulent refund requests; or

  • Manipulating orders or promotions.

Where permitted by applicable law, we may refuse fraudulent or abusive requests.

Nothing in this section limits legitimate consumer rights.

17. REFUNDS NOT RECEIVED

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, we recommend that you:

  1. Check your bank account or payment method again;

  2. Contact your card issuer, if applicable;

  3. Contact your bank or financial institution; and

  4. If the refund still does not appear, contact us at:

contact@kloudandco.com

Processing times may vary between financial institutions and payment methods.

18. CHANGES TO THIS POLICY

We may update this Refund & Return Policy from time to time to reflect changes in:

  • Our operations;

  • Our products;

  • Our customer service processes;

  • Payment methods;

  • Shipping processes; or

  • Applicable laws and regulations.

When we make changes, we will update the date indicated at the beginning of this Policy.

We recommend reviewing this page before making a purchase.

Changes will not affect rights relating to purchases made before the updated version becomes effective where such rights are protected by applicable law.

19. CONTACT US

If you have questions about returns, refunds, cancellations, or any other matter related to this Policy, please contact us:

Kloud&Co

Email: contact@kloudandco.com

Our customer support team is available to assist with your request.